Omnichannel vs. Multichannel Experience Design
Omnichannel vs. Multichannel Experience Design K Reethu KumariAsst.ProfessorKalinga University Raipur Key Differences and BenefitsWhen it comes to customer experience (CX), omnichannel and multichannel approaches both aim to engage customers across various platforms, but they differ in how connected those interactions are.Omnichannel Experience DesignOmnichannel design focuses on creating a seamless journey